Chat Terms of Use
Information about our virtual assistant with artificial intelligence, in accordance with the transparency obligations of the EU AI Act.
🤖 Artificial Intelligence Warning
- You are not talking to a human person - is an automated assistant
- The system generates automatic responses through AI
- Responses can contain errors - verify critical information
- Data processing is explained in our Privacy Policy
- Do not enter sensitive data (ID cards, cards, passwords, medical information)
- You can apply for human attention at any time
Do you prefer to talk to one person?
📞 +34 684 776 981 -
✉️ hola@tablaoflamencolassetas.com
1 Nature of the System
The chatbot available on this Web Site is a virtual assistant powered by artificial intelligence. It is not a traditional customer service with real-time human operators.
| Aspect | Detail |
|---|---|
| Type of system | Conversational chatbot with generative AI |
| Transparency (EU AI Act) | User information obligations (Art. 50) |
| Technology provider (LLM) | Generative AI provider (e.g. Anthropic - Claude model) |
| Purpose | Automated information and support on our services |
2 Capacities and Limitations
The chatbot CAN help you with:
- Information on opening times, prices and location of the tablao
- General details about the show and the artists
- Guidance on the booking process
- Basic tourist recommendations about Seville
- Answers to frequently asked questions
The chatbot CANNOT:
- Make, modify or cancel reservations directly
- Process payments or refunds
- Making binding decisions on behalf of the company
- Ensuring real-time availability
- Providing professional advice (legal, medical, financial)
Important: Chatbot responses are indicative and may contain errors. Always check critical information (availability, prices, policies) by consulting the official pages of the Website or by contacting our team.
3 Privacy and Data
The processing of data in the chatbot is governed by our Privacy Policy. The following is specific guidance information on chat processing:
| Aspect | Detail |
|---|---|
| Data processed | Content of the conversation + technical metadata (e.g. date/time, language, browser) |
| Purposes | Attending to queries, service operation, safety and abuse prevention |
| Managers / suppliers | Technology providers needed to operate the chatbot (e.g. generative AI provider) |
| International transfers | If applicable, in accordance with applicable legal mechanisms (e.g. DPFs and/or Standard Contractual Clauses) |
| Conservation | For as long as necessary to provide the service and, where appropriate, for security and compliance purposes |
| Use for training | According to our settings and agreements with providers, the content is not used to train public models (see details in Privacy Policy). |
Security recommendations:
- Do not provide sensitive personal data (ID cards, credit cards, passwords).
- Do not share health information or third party data.
- Payment details should only be entered in the secure reservation system.
4 Limitation of Liability
The chatbot's answers are purely informative and indicative.
- The answers are not binding nor do they constitute a contractual commitment
- They do not replace official information published on the website
- They do not constitute advice professional of any kind
- They may contain errors, omissions or outdated information
To the fullest extent permitted by law, the Company is not responsible for decisions made based solely on chatbot responses without additional verification. based solely on chatbot responses without additional verification.
5 Right to Humane Care
You can apply for human attention at any time. If your query requires personal management (reservations, incidents, changes), we will refer you to a human channel.
| Channel | Contact | Timetable |
|---|---|---|
| +34 684 776 981 | See the timetable on the contact page | |
| Telephone | +34 684 776 981 | See the timetable on the contact page |
| hola@tablaoflamencolassetas.com | Response during working hours |
6 Acceptable Use
Permitted use:
- Enquiries about the services of the tablao
- Practical information for visitors
- General orientation on flamenco and Seville
Prohibited use:
- Attempting to manipulate, breach or "hack" the system
- Introducing illegal, offensive or harmful content
- Using the chatbot for unauthorised commercial purposes
- Overloading the system with massive automated requests
The Company reserves the right to limit or block access to the chatbot in the event of abusive or fraudulent use, without prejudice to any legal action that may be taken.
7 Legal framework
These conditions are governed by the applicable Spanish and European legislation, among others:
- Regulation (EU) 2024/1689 Artificial Intelligence Act (EU AI Act)
- Regulation (EU) 2016/679 General Data Protection Regulation (GDPR)
- Organic Law 3/2018 Data Protection Act (LOPDGDD).
This page is published as a measure of transparency and good practice. Compliance will be adapted, where appropriate, to the deadlines for entry into force of the regulations.
8 Acceptance
When initiating a conversation with the chatbot, the User declares:
- Have read and understood the Artificial Intelligence Notice
- Understand that you are interacting with an automated system, not a person.
- Accept the limitations and disclaimers described above.
- Know your right to seek humane care at any time.
Do you prefer to talk to one person?
Our team is available to help you with any queries or procedures that require personalised attention.
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